Student complaints procedure
Who to address with complaints or criticism?
The study advisor should be the first person to address with general questions or problems. In case of serious criticism or an official complaint there are however several options.
Please, try to resolve the issue with the lecturer involved first. If no agreement is achieved, you can choose the appropriate option from the possibilities below.
General: contact the graduate curriculum coordinator, C.G. Slappendel. If necessary, your complaint will be forwarded to the appropriate person. Issues that need an instant solution should be addressed to the curriculum coordinator as well.
Complaints on the programme or the time schedule can be discussed with the student members of the education committee during the panel discussions.
Complaints on final assessments or exams should be addressed to the Board of Examiners
If none of the options above result in a satisfying solution, you can address your complaint to the ombuds officer for students of the University
If you are experiencing undesirable behaviour, such as sexual harassment, aggression, violence or discrimination, you can turn to the confidential counsellor of our faculty, Prof dr. A. van Gijn. She will discuss the problem with you in confidence and together you will look for possible solutions.